Business Process Management (BPM) is an area of knowledge at the intersection between organisation management and information and communication technologies, encompassing various methods, techniques and tools to design, enact, control, and analyze operational business processes involving humans, organizations, applications, documents and other sources of information.
We proactively inform and determine whether to identify inefficiencies in workflow processes and take action through consultative steps to ensure that efficiency and effectiveness of processes are addressed optimally. Our collaborative approach to process mapping, analysis, redesign and training gets results most often on behalf of administrative management, communications, IT exploitation, etc.
Typically, we uncover existing practices or opportunities to leverage tools, resources or product features. Outcomes include improved cycle time, reduced costs, better yields, higher quality, safe keeping, storage & retrievals and lower personnel stress. We improve processes for clients in a wide array of industries, including financial services, insurance, banking, publishing, pharmaceuticals, consumer products, manufacturing, information technology, mining, energy, non-profits and small businesses.
